Late-night guest messages still interrupt your team
Check-in, Wi-Fi, parking, and arrival questions still land on someone’s phone after hours.
Language
CONCIERGE AI AGENT
Automate guest messaging
for vacation rentals.
A one-time build for multilingual guest support, upsell prompts, and staff handoff. Works with Beds24, AirHost, or a QR-code-based flow when no PMS is in place.
¥148,000
Tax included, up to 3 properties
80+
Languages supported
AUTO / HOLD
Auto-reply for common questions, hold for high-risk cases
NOTIFICATIONS
LINE, Slack, Telegram, or email handoff
PROBLEMGuest messaging still breaks
Guest messaging still breaks
the operating rhythm.
Multilingual support is inconsistent
International guest messages arrive in different languages, and the quality of replies depends on who is online.
Upsell and request workflows are handled ad hoc
Early check-in, luggage storage, and parking requests are managed manually instead of through a structured flow.
HOW IT WORKSThe operational layer is visible,
Live workflow
The operational layer is visible,
not a black box.
Common questions are answered automatically. Risky or unclear cases are held and handed off to staff. Everything is logged so you can audit what happened, in which language, and how it was routed.
GUEST RESPONSE LOG
Response log
| Time | Lang | Question | Type | Reply |
|---|---|---|---|---|
| 02:14 | JA | Please tell me the check-in steps. | fixed | The keybox is at the entrance... |
| 03:41 | EN | Can I do early check-in at 12pm? | ai | Early check-in is available for ¥2,000... |
| 06:08 | ZH | 停车场在哪里？怎么进入？ | fixed | 停车场位于建筑侧门入口附近... |
| 07:22 | TH | ต้องการขอคืนเงิน | handoff | Held for staff review |
| 10:03 | DE | Der Nachbar macht sehr laute Geräusche. | handoff | Escalated to staff |
Staff alert
AI cannot safely reply to this case.
Property: Osaka / Minamihorie 101
Channel: LINE / Slack / Telegram
Language: Thai
Category: Refund request
Host action required
High-risk categories are not auto-sent. Refunds, incidents, equipment issues, and neighborhood trouble are routed to staff.
Fixed = template response. AI = generated reply. Handoff = sent to staff. LINE, Slack, Telegram, and email can all be used as alert channels.
ENTRY TYPESBeds24, AirHost, or QR-code-based.
Beds24, AirHost, or QR-code-based.
Choose the entry model that matches your operation.
The difference is how the guest enters the flow and how much of the reservation context is already available. Beds24 starts from booking and message data, AirHost starts from guest-page guidance, and the QR-code-based setup starts from on-site or link-based guidance with no PMS required.
Beds24 integration
Best when you want to start directly from booking and messaging data.
OPERATOR VIEW
Uses reservation and guest-message data as the main trigger, so the team can keep working inside the existing Beds24 flow.
GUEST VIEW
Guests enter naturally from the reservation-message flow they already receive.
AirHost integration
Best when you want to use pre-check-in URLs and guest-page guidance as the main entry.
OPERATOR VIEW
Keeps the existing AirHost flow intact while adding multilingual support, upsells, and operational routing behind it.
GUEST VIEW
Guests move from the AirHost guest page into the AI-guided flow without friction.
QR-code-based
Best when you want to start without PMS dependency and guide guests on-site.
OPERATOR VIEW
Fastest way to launch self-service guidance, FAQs, and request intake even when no PMS integration is available.
GUEST VIEW
Guests scan an on-site QR code or open a guest link and start from there.
PRICINGBuild your setup,
Build your setup,
and estimate the total instantly.
Choose the entry model, add extra properties if needed, and decide whether you want to self-manage infrastructure costs. No mandatory fixed monthly fee.
1
CHOOSE YOUR ENTRY TYPE
2
ADD EXTRA PROPERTIES
If you need more than 3 properties, add them here. When bundled with the initial build, the rate is 30% off (¥14,000 / property).
0
3
OPTIONAL SETTINGS
MONTHLY SUPPORT
Add monthly operations and maintenance only when you need it.
The core service is a one-time build. If you later want connection checks, iPaaS / AI API updates, and light operational support, you can add one of these plans based on the number of properties you run.
Up to 3 properties ¥4,980 / month (tax included) | 4–8 properties ¥7,980 / month (tax included) | POPULAR 9–20 properties ¥14,800 / month (tax included) | 21–40 properties ¥24,800 / month (tax included) | 41+ properties Custom quote | |
|---|---|---|---|---|---|
| Core support | |||||
| Connection checks and health review | |||||
| One monthly adjustment cycle | |||||
| Rule difference updates | |||||
| Extended support | |||||
| Recurring performance summary | |||||
| Priority support handling | |||||
| Enterprise support | |||||
| Monthly improvement cycle | |||||
| Dedicated Slack channel | |||||
Included across all plans: iPaaS support, AI API support, periodic updates, and light urgent issue handling.
Not included: manual guest-response outsourcing, 24/7 human monitoring, major workflow rebuilds, or new feature development.
INCLUDED
Included in the initial build
- Initial setup for the selected entry type: Beds24, AirHost, or QR-code-based
- Workflow design across iPaaS and guest-response routing
- Multilingual guest support, FAQ automation, and upsell prompts
- Automatic hold for high-risk categories and staff handoff logic
- Initial rule setup for up to 3 properties and one test-adjust cycle
EXCLUDED
Not included by default
- 24/7 human guest-response outsourcing
- Replacing Beds24 or AirHost itself
- External service costs such as iPaaS, AirHost, or AI API usage
- Creative production, ad buying, or unrelated website work
OPTIONSExpand beyond messaging,
Expand beyond messaging,
only when you need it.
Early check-in / late checkout, luggage storage, parking, cleaning, and operations requests can be added after the core guest-response flow is in place.
Operations dashboard add-on
Localize the dashboard in Japanese, organize the KPI structure, and adapt the screen hierarchy for vacation rental operations. Real data integration can be added as a higher-tier build later.
bundled / standalone
¥49,000 / ¥98,000
Extra property
¥20,000Add rule setup and initial configuration for each property beyond the first three.
Early check-in / late checkout
¥30,000Add approval routing, conditional availability checks, and staff notifications.
Luggage storage
¥30,000Add eligibility logic, time-window control, and an auditable request flow.
Parking management
¥40,000Add allocation, re-allocation, and guest notification messages for parking.
Cleaning, supplies, and operations requests
¥70,000Turn internal tasks and guest requests into structured request flows.
FAQ
Frequently asked questions
How do I choose between Beds24, AirHost, and QR-code-based?
Choose Beds24 when you want booking and guest-message data to be the main trigger. Choose AirHost when your guest page or pre-check-in flow is the main entry. Choose QR-code-based when you want to start without PMS dependency and guide guests on-site.
Do I need a monthly contract?
No fixed monthly contract is required. The main service is a one-time build. If you later want connection checks, updates, or light support, you can add monthly operations and maintenance.
Can we keep using our existing operational rules?
Yes. We do not force a full replacement. Existing templates, guest instructions, escalation rules, and exception handling can be translated into the new workflow.
What happens with refunds, incidents, or neighborhood complaints?
Those fall under high-risk categories. They are not auto-sent. They are automatically held and handed off to staff through LINE, Slack, Telegram, or email.
Can we start small and add workflows later?
Yes. Many operators start with core guest-response automation and later add early check-in, luggage storage, parking, cleaning requests, and dashboard views.
FINAL CTABuild a guest-response system
Build a guest-response system
that does not stop at night.
If you already use Beds24 or AirHost, or if you want to start with a QR-code-based guest flow, we can map the right setup and scope the build with you.